Call Recording Issues

1. You can initiate a live chat from our website and ask any representative to do the necessary changes in the call recording settings.
2. If you find that the call recording is still not reflecting on the dashboard then you have to enable the In-built call recorder into the childphone so that the same files will be reflected on the dashboard.
3. In case you don't have an Inbuilt call recorder in the childphone, You may go ahead and find a reliable call recorder app from Google Play.

Please Note: opting in above three options, if still the call recording is not working then it’s not the Application failure however, it’s the Android (childphone) limitation which is clearly mentioned on the Google Support page that APIs which enable call recording are being slowly deprecated and removed since several Android versions, to ensure user privacy and security, and also because call recording laws are so varied across regions that it becomes difficult to map all of it out. For more information please visit the Google android support page.